Contact Us

This page tells you how to reach the editorial team at Best Social Casinos, what we can realistically help with, and where a question is better directed at an operator or a support organization. We cover new sweepstakes casinos and social casino platforms available to players in the US, so a lot of the mail we get is about accounts, coin balances and redemptions — issues that only the operator itself can resolve. Reading the sections below first will usually get you an answer faster than waiting on a reply.

How to reach the editorial team

Email is the only channel we run: [email protected]. We aim to reply to genuine reader enquiries within a couple of business days. We don't operate a phone line, a live chat window or a social media support desk, and we will never ask you for passwords, account credentials, ID documents or payment details.

To help us answer quickly, include:

• The page on greentagsusa.org you're writing about, if your question relates to something we published.
• The operator name as it appears on our site — for example Spinblitz, Lone Star or Casino.Click — rather than a nickname or app-store listing.
• What you expected to happen and what actually happened, in a sentence or two.
• Your state, where it matters. Availability and eligibility for sweepstakes casinos differ by state, and the answer often hinges on that.

What we can help with — and what we can't

Commercial disclosure

Some links on this site are commercial, and Best Social Casinos may earn a commission when a reader signs up through them. Commercial relationships don't buy a position in our rankings, and they don't change what we write about an operator's limits or drawbacks. If you want to raise a question about a commercial arrangement, say so in your email and we'll answer it straight.

If your question is about an account, a purchase or a redemption

Contact the operator first — they hold the account records, and we don't. Every platform we list runs its own support channel, usually in-app chat or an email address published in its help center and official rules. Before you write to them, gather the details that support desks almost always ask for:

1. The email address and username on the account.
2. The date and approximate time of the session, purchase or redemption request.
3. A screenshot of the coin balance or the transaction screen.
4. Whether your identity verification (KYC) is complete — government-issued photo ID, and proof of address where requested, with details matching the account.
5. Any error message shown, including geolocation messages, which usually mean the platform doesn't serve the state you're in.

If the operator's own complaints procedure doesn't resolve it, tell us anyway. Patterns in reader reports feed directly into how we assess a site.

Questions we answer by email most often

"Do I have to buy coins to take part?"

No. Legitimate sweepstakes casinos run a promotional sweepstakes model rather than traditional real-money wagering, and they generally offer a no-purchase-necessary route: daily free coin drops, login rewards, social giveaways and a mail-in alternative method of entry set out in the official rules. Gold Coins are for play only and carry no prize value. Sweepstakes Coins — the promotional currency — are what can be played through and, once the promotional playthrough requirement is met, submitted for prize redemption. Coin package purchases buy Gold Coins, with Sweepstakes Coins attached as a free bonus.

"Why does an offer on your page look different when I sign up?"

Because promotional terms change often and can vary by state, device and traffic source. The headline offers we list — such as Spinblitz's 100 Million Gold Coins with the BLITZ JACKPOT, Lone Star's welcome offer of up to 500k GC and 105 free SC, or Casino.Click's 150 extra coins and 10 free spins — are what the operator was advertising when we last checked, on Sep 26, 2026. Each one carries its own conditions: minimum age, eligible states, playthrough on any Sweepstakes Coins, expiration dates on promotional coins and caps on what can be redeemed. The operator's official rules are always the authority. If you find a discrepancy, email us with a screenshot and we'll re-check the page.

"Which operator should I write to?"

The three below draw the most mail, so here's what we can and can't settle for each.

• Spinblitz — our top-ranked new sweepstakes casino, largely because the welcome package is unusually large in Gold Coin terms and the jackpot promotion is easy to find rather than buried. What we can help with: explaining how the BLITZ JACKPOT offer is structured and where its terms sit. What we can't: the Gold Coin figure is a play-money headline, not a prize value, and any Sweepstakes Coins attached come with playthrough and redemption minimums. Balance questions go to Spinblitz support.
• Lone Star — listed because it publishes both halves of the welcome offer clearly, Gold Coins and free Sweepstakes Coins, which makes it easier to understand what is actually redeemable. Limitation: a two-part offer means two sets of conditions, and the free SC portion is the one with playthrough attached. We can point you to where those terms live; only Lone Star can tell you how much of yours is cleared.
• Casino.Click — a smaller, spin-led welcome offer rather than a headline coin dump, which suits players who want to try the slot library before deciding whether to buy a coin package. Limitation: free spins are typically tied to named games and to a fixed coin value, so they're narrower than they look. Questions about which titles qualify go to the operator.

Other platforms we cover, including SplashCoins, Free Spins, Lucky.me, Crown Coins, Crash Duel, Spree and Mr Goodwin, all run their own help channels on the same basis.

Payments and redemptions: what to ask, and who to ask

We don't process anything. Coin package purchases in the US are typically handled by card, ACH or bank transfer, and some operators support online payment services; availability differs by platform and can change without notice. Prize redemptions run separately and are usually paid by bank transfer or an equivalent method the operator names in its terms, after identity verification clears.

Questions worth putting to an operator before you commit money:

• Which payment methods are accepted for purchases in your state, and which are used for redemptions.
• The minimum Sweepstakes Coin balance needed to request a redemption, and any daily or weekly redemption limit.
• Processing times for a first redemption versus later ones — the first is almost always slower because verification runs alongside it.
• Any fees, and whether prize redemptions may be taxable. Tax treatment depends on federal and state rules; keep your own records and consult official guidance or a tax professional rather than us.

Beyond sweepstakes coins: the other games these operators run

Most of the platforms on our list run several product lines from one account, and reader questions often cross between them. Slots are the bulk of every library, from low-volatility classics to high-variance releases and progressive jackpot titles where the top prize pool builds across players. Table games such as blackjack, roulette and video poker sit alongside them, and some operators add live-dealer rooms streamed from a studio. A few run crash and instant-win formats — the kind of quick round the name Crash Duel points to. Return to player figures and volatility are set by the game provider, not the operator, and we don't publish comparative RTP claims because they vary by title and configuration. If you want to know which providers supply a specific room, ask the operator or check the game info panel in-app.

Eligibility, state rules and age limits

Sweepstakes casinos in the US are governed mainly at state level, not nationally. Some states allow most operators, some have passed laws or taken enforcement action against them, and operators also make their own decisions about which states to serve based on legal risk. Availability changes, sometimes at short notice, so check the platform's current eligible-state list before signing up — and again if you move or travel, since geolocation checks apply at the point of play.

Minimum age is usually 18, but some operators set 21 either everywhere or in particular states. That number is in the official rules, and it is not something we can waive or reinterpret for you. We can't tell you that a given site is definitely legal for you to use; if you're unsure, read the operator's terms and check your own state's position. Our terms of use set out the limits of what this site provides, and you can read more about who we are and how we work on our about page.

If gambling has stopped being fun

Please don't email us for help with this — go straight to people trained to give it. The National Council on Problem Gambling operates a confidential national helpline, and Gamblers Anonymous runs meetings across the country. Most sweepstakes platforms also offer self-exclusion, purchase limits and session reminders inside account settings, and blocking software can restrict access at device level. Our responsible gaming guide explains those tools and where to find support. Casino-style games are games of chance; outcomes are never guaranteed, and no strategy changes that.

Telling us we got something wrong

Corrections are welcome and we act on them. Send the page, the specific line, and what you believe the correct position is — a link to the operator's official rules or a dated screenshot is ideal. We research and verify rather than claim to have tested platforms ourselves, so reader reports about redemption times, support responsiveness or changed state lists are genuinely useful evidence. Our ratings are editorial judgments by {{ author }} and the Best Social Casinos team, not customer-review scores, and we revise them when the underlying facts move.

If you're an operator or an agency, use the same address and put the brand name in the subject line so it reaches the right person.